rocel A.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Rocel A. is a Customer Service Representative with experience across the food and beverage, hospitality, and printing services industries. At Iqor, Rocel managed high volumes of customer inquiries via phone, email, and chat, assisting with order tracking, refunds, digital delivery, and account issues, while consistently achieving targets for AHT, CSAT, and quality scores. In the food and beverage sector at Lanes Hotel and Restaurant, Rocel provided customer-focused service including taking orders, serving, and ensuring guest satisfaction in fast-paced settings. Additionally, at Salera Printing Shop and Design, Rocel supported graphic design and printing operations, designing tarpaulins and banners, editing photos, and providing document encoding and various computer-based customer services. Rocel’s professional background includes documented expertise in CRM systems, ticketing tools, email & chat support, and data entry.
Experience
Customer Service Representative
Iqor · 2023 — 2026Delivered friendly customer service by managing orders, serving food and beverages, and ensuring customer satisfaction in a high-paced dining setting.Customer Service Representative
ROCEL · 2018 — 2020Managed a large volume of customer inquiries via phone, email, and chat. Assisted customers with issues related to order tracking, refunds, digital deliveries, and account management. Handled complaints with professionalism and ensured accurate documentation of interactions through CRM and ticketing systems.Graphic Design & Printing Assistant
Salera Printing shop and Design · 2014 — 2017Supported design and printing tasks while assisting with customer inquiries and maintaining quality service.Food and Beverage Attendant (F&B Attendant)
Lanes Hotel and RestaurantCreated tarpaulins and banners, edited images, encoded documents, and supported customers with printing, scanning, and various computer services.
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