Rochelle A.
Mid-Level Sales & Ecommerce Support Specialist
Open to offersNew to PlatformAbout
Rochelle A. C. is a seasoned Sales & Ecommerce Support Specialist with over five years of expertise in sales operations, order management, customer support, invoicing, and logistics coordination. Based in Paranaque City, Philippines, she thrives in fast-paced environments, ensuring efficient end-to-end order processing and adeptly managing email triage to maintain inbox zero. At Canon Business Services Centre, she effectively handles 95% of sales orders within one to two business days and rectifies billing discrepancies with precision. Her role at EG Healthcare, Inc. involved preparing critical sales documents and coordinating with supply chain teams to maintain inventory flow. Prior to this, at ODSI Assured Systems and Services Corporation, she improved payment collections and supported onboarding processes. Proficient in Microsoft 365 and Dynamics 365 Business Central, Rochelle also uses AI tools like ChatGPT to streamline workflow automation, demonstrating her commitment to leveraging technology for operational excellence.
Experience
Sales and Admin Coordinator
Canon Business Services Centre · 2025 — PresentManaged end-to-end order management by processing 95% of sales orders within 1-2 business days through daily tracking. Coordinated inventory transfers and stock allocation for order fulfillment using D365. Handled adjustments, cancellations, and invoice corrections for 10–30+ orders monthly, ensuring billing accuracy. Conducted weekly payment matching and reconciliation for E-shop orders within a 2-3 hour turnaround. Provided vendors with details on new products and monthly promotions. Addressed ecommerce customer inquiries via email, including returns and refunds, while responding to 30–80+ customer emails/messages daily.Sales Admin Staff
EG Healthcare, Inc · 2024 — 2025Prepared quotations, invoices, purchase orders, and sales reports. Monitored delivery schedules while processing customer orders. Ensured the accurate filing of contracts and sales documents. Entered orders into Dynamics 365 and wrote manual invoices. Supported general office and administrative tasks, and coordinated restocking with the supply chain team.Sales Support Staff
ODSI Assured Systems and Services Corporation · 2021 — 2024Tracked and followed up on 20–60+ overdue invoices weekly to assist in payment collection. Coordinated with sales, finance, and logistics teams for smooth order processing and fulfillment. Entered orders into the Odoo system and arranged delivery schedules with logistics while providing clients with status updates. Monitored the sales-related email inbox to ensure timely responses and assisted in onboarding new customers by preparing necessary account documentation. Coordinated with accounting regarding billing concerns and tracked customer payments.
Skills & Expertise
Education
- Bachelor of Arts in PsychologyPhilippine Women’s University · — — 2019
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