Rodefranco A.
Mid-Level Corporate Operations Specialist
Open to offersNew to PlatformAbout
Rodefranco A. is a seasoned professional with extensive experience in customer support, process operations, and training and compliance across the business process outsourcing and agribusiness sectors. At ePerformax, he supports North American Domino’s store managers with equipment troubleshooting and script preparation for store promotions, while responding to inbound and outbound customer queries. Previously at Genpact Philippines, Rodefranco A. served Citi Commercial Cards customers in Asia-Pacific, addressing issues related to credit balances, card limits, and fraud transactions. His tenure at Dole Philippines (Stanfilco Division) involved leading training initiatives, preparing budgets, conducting audits, and enforcing standards such as QMS, EMS, HACCP, and GMP. He holds an MBA major in Corporate Management from the University of Southeastern Philippines.
Experience
Customer Support
ePerformax (EPX) · 2025 — PresentAssisted Domino’s store managers with troubleshooting equipment issues. Developed audio scripts for Domino’s promotions and product pricing. Handled inbound and outbound customer calls addressing queries related to the account, products, services, and quality assurance.Process Associates
Genpact LLC Philippines · 2023 — 2024Responded promptly to customer inquiries and communicated effectively to address needs related to corporate cards, including credit balances, credit limit increases, cross-border fees, fraud transactions, and card replacements.Customer Service Representative
Concentrix · 2022 — 2022Provided assistance to customers regarding charges for health services based on their insurance coverage.Training and Development / Compliance and Certification Officer
Dole Philippines Inc. – Stanfilco Division · 2010 — 2020Facilitated and prepared training course outlines and budgets, evaluating employee performance in collaboration with department heads. Conducted audits and compliance assessments, including QMS, EMS, HACCP, Rainforest, and GMP across operational facilities. Collaborated with human resources and finance heads for budget proposals and strategic meetings, ensuring proper preparation for facility activities.
Skills & Expertise
Education
- Master of Business Administration – Major in Corporate ManagementUniversity of Southeastern Philippines · 2008 — 2011
- Bachelor of Secondary Education – Major in EnglishNegros Oriental State University – Siaton Campus · 1998 — 2002
- Top Ten AwardeeCarmel High School · 1994 — 1998
- Honor AwardeeT.H. Valderrama Elementary School · 1988 — 1994
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