Rodel R.

Rodel R. is an experienced Remote Dispatcher and customer support professional with a background in the business process outsourcing industry and schedule coordination. A graduate of Panabo National High School and the University of Mindanao, Rodel managed 80–100 inbound calls daily at VXI-Global Solutions, efficiently processing over 100 support tickets per shift while maintaining a 90–95% customer satisfaction rating and resolving 85% of issues on the first call. In his most recent role, Rodel coordinated 30–50 daily client and team calls, scheduled over 40 appointments weekly, and improved dispatch operations by enhancing CRM & Customer Support Tools, rigorous Scheduling & Dispatch Coordination, and meticulous Data Entry & Spreadsheet Management. His contributions include reducing scheduling conflicts by 20% and improving response time by 30% through improved dispatch record organization in a remote work environment.