Rodel N.
Junior Operations Support Specialist
Open to offersNew to PlatformAbout
Rodel N. is a seasoned professional with a Bachelor of Secondary Education from Pampanga Agricultural College. Currently serving as an Operations Support specialist at TRIO INC PH, Rodel excels in communicating with suppliers and streamlining logistics processes to boost efficiency and cost-effectiveness. His previous experience includes a role at United Parcel Services (Alorica Philippines), where he analyzed customer claims and resolved inquiries related to account status and package issues. Additionally, Rodel has honed his customer service skills with stints at T-Mobile (IQOR PH) and Amazon Retail US, dealing with inquiries, tracking orders, and processing refunds. Earlier in his career, he served as a Quality Assurance Analyst at Monde-Nissin, focusing on quality control and compliance in the food industry. Throughout these roles, his expertise in Microsoft Excel, data analysis, auditing, and proficiency with tools like Salesforce and Mcleod have been instrumental in his success. Rodel is based in Pampanga, Philippines, and continues to leverage his logistics acumen to support operational excellence.
Experience
Operations Support
TRIO INC PH · 2026 — PresentCommunicated with suppliers, carriers, and internal teams to improve operational efficiency. Optimized processes aimed at reducing costs and ensuring compliance with company policies and regulations. Managed track and trace activities.Back office/E-mail Support
United Parcel Services (Alorica Philippines) · 2021 — 2025Analyzed customer claims for refund eligibility and adjustments. Addressed a variety of customer inquiries, including account status, missed pickups, and driver complaints.Customer Service Representative
T-Mobile (IQOR PH) · 2021 — 2021Handled customer calls and emails in a professional manner. Provided assistance with account inquiries and mobile service concerns while offering upgrades and promotions.Customer Service Representative
Amazon Retail US (Concentrix Daksh Corporation) · 2020 — 2021Responded to customer inquiries via phone and chat, assisting in order tracking and delivery status. Managed processes for refunds, returns, replacements, and cancellations.Customer Service Representative
Amazon Retail US (Sutherland Global Services) · 2019 — 2020Provided support to customers by responding to inquiries through phone and chat. Assisted customers in tracking their orders and delivery statuses, as well as handling refunds, returns, and cancellations.Quality Assurance Analyst (Junior Supervisor)
Monde-Nissin (Jazdale Inc) · 2012 — 2019Gained experience in laboratory and food industry operations, focusing on quality control, auditing, documentation, data analysis, and ensuring compliance with safety and quality standards.
Skills & Expertise
Education
- Bachelor of Secondary EducationPampanga Agricultural College · — — 2009
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