Rodessa L.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Rodessa B. is a seasoned Customer Service Professional equipped with a Bachelor of Science in Business Administration from Palawan State University. With years of experience spanning logistics and financial services, Rodessa excels in efficiently managing high-volume customer interactions and resolving complex issues. From August 2022 to June 2026 at IBEX Global Solutions, Inc., she worked on the FedEx Logistics Account, expertly handling inquiries, shipment tracking, and delivering high customer satisfaction standards. Previously, at SYKES Asia, Inc., she managed billing and account-related inquiries for a financial account, showcasing her adept communication and problem-solving skills. Her early career at 5GS Altina Security Services Inc. as a Security System Operator involved monitoring CCTV systems and maintaining security protocols. Rodessa's professional toolkit includes MS Office, comprehensive Documentation, and dedicated Complaint Resolution, highlighting her adaptability in dynamic work environments.
Experience
Customer Service Representative – FedEx Logistics Account
IBEX Global Solutions, Inc. · 2022 — 2026Managed both inbound and outbound customer inquiries concerning shipment tracking and delivery status. Addressed customer complaints and concerns while ensuring high satisfaction levels. Supplied accurate information regarding services and delivery processes, and documented all customer interactions and case resolutions. Investigated issues related to shipments and coordinated effective solutions, consistently achieving quality and productivity standards.Customer Service Representative – Financial Account
SYKES Asia, Inc. · 2020 — 2022Assisted customers with inquiries related to billing and account management, ensuring adherence to company policies. Provided precise account information and enhanced the customer experience through effective communication and problem-solving. Maintained thorough documentation and accurate records of customer interactions.Security System Operator (CCTV)
5GS (Former G4S) Altina Security Services Inc. · 2016 — 2020Operated and monitored CCTV cameras and related equipment within the Security Control Room. Managed alarm systems and call monitoring while utilizing LENEL for access control. Reported any unusual incidents and collaborated with supervisors and technical personnel. Generated incident reports and kept security records maintained.ID Badge Reliever
Asian Development BankHandled the processing of staff proximity and access control identification cards. Captured and edited employee photographs for the issuance of identification cards, and managed employee records by entering information into the ID Badging System. Prepared necessary reports and administrative documentation.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationPalawan State University · 2012 — 2016
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