Rodilyn C.

Rodilyn C. is a result-driven Virtual Assistant and Customer Service Representative with over three years supporting US-based clients in the health insurance and telecommunications industries. At United Healthcare - OPTUM, she ensured 100% compliance with HIPAA and healthcare regulations, managed sensitive PHI in CRMs, and achieved a 90% First Call Resolution rate for billing and eligibility escalations. In her tenure at Alorica for T-Mobile and Verizon, she consistently exceeded customer support metrics, provided accurate guidance on billing and network issues, and strictly adhered to CPNI and PII protection protocols. Rodilyn is highly proficient in Google Workspace, Microsoft Office, CRM management (Salesforce, Hubspot), and AI tools such as ChatGPT, Gemini, Grok, and Claude for workflow automation.