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Roel A. — Senior Virtual Assistant from Philippines

Roel A.

Senior Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Roel A. is a versatile Virtual Assistant and Technical Support Specialist with over 8 years of experience enhancing administrative operations, customer satisfaction, and technical problem-solving. Based in Davao City, Philippines, Roel has a strong track record with roles in multiple industries, including a Canadian talent agency and a ticket brokerage. In these positions, he excelled in managing executive calendars and inboxes, streamlining database maintenance, and executing precise purchasing tasks. Known for his proficiency in handling Tier III technical support roles at IBEX Global Solutions, Roel adeptly managed escalation calls and retained at-risk client accounts with customized problem-solving strategies. His core competencies also encompass database maintenance, sophisticated customer retention strategies, and the implementation of workflow automation support. Roel holds a Certificate of VA Training, underscoring his commitment to professional development in virtual assistance.

Experience

  • General Virtual Assistant

    Canadian Talent Agency · 2022 — 2026
    Managed daily inbox operations, focusing on high-priority client communications and decreasing average response time. Organized and preserved talent/client databases to guarantee accurate records and quick team access.

  • General Virtual Assistant

    Ticket Brokerage · 2025 — 2025
    Performed purchasing activities, ensuring vendor information was verified and transaction records were accurately maintained for expense tracking.

  • Level III Technical Support Representative

    IBEX Global Solutions · 2016 — 2019
    Oversaw account queue workflows to uphold superior customer satisfaction levels while achieving technical resolution metrics. Addressed high-level escalation calls related to billing and employed targeted problem-solving and sales tactics to retain clients at risk of leaving.

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