Roel S.

Roel S. is a seasoned Technical Support and Customer Service Representative with over 15 years of experience in the industry, having worked with various companies in the Philippines. He is recognized for his extensive product knowledge and his ability to deliver exceptional service, particularly in diagnosing and resolving technical issues efficiently. At IntouchCX, where he currently serves as a Technical Support Representative, Roel continues to enhance customer experiences by aligning sales opportunities with customer needs. His tenure at Wipro Philippines Inc. further honed his skills in managing customer relations over a span of 8 years, where he covered diverse responsibilities including sales operations and customer inquiries. Prior roles at companies like Convergys and Qualfon highlighted his competence in handling inbound, outbound, and chat support, catering to a wide range of customer service functions. In all his positions, Roel's leadership in team environments and problem-solving capabilities have contributed significantly to high customer satisfaction and business growth.