Roena G.

Roena G. is a seasoned Customer Service Specialist with a robust background in tech-driven environments, including ride-sharing and digital identity platforms. Her expertise extends to user support, fraud prevention, and managing high-stakes phone communications. At Artech Technologies Inc. and Conectys Global Inc., she conducted targeted phone outreach to businesses across the US, UK, Australia, and India, as well as to known scam operators, to gather insights for app development. Her role involved identifying scam tactics and onboarding pain points while developing phone scripts and safety protocols. Previously, at Alorica Teleservices, she provided efficient support to riders and drivers, resolving technical issues and ensuring KYC compliance. Roena is adept in using CRM tools like Zendesk and Talkdesk and consistently delivers high customer satisfaction, adhering to SLAs and maintaining industry standards.