Rogelio L.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Rogelio L. is a seasoned professional with a BSBA in Accounting from the University of the East and extensive experience across telecommunications, publishing, shipping, banking, and accounting sectors. His career includes over a decade at SITEL Philippines Corporation, where he held roles such as Technical Support, Customer Service Representative, and Inbound Sales Representative, supporting major US and UK accounts like Pitney Bowes, T-Mobile, and Virgin Media. At Teleperformance, he managed inbound customer queries for US-based Sprint Telecoms. Rogelio has also supervised inventory and credit collections at Central Books Supply, Inc. and Central Professional Books, Inc., ensuring accurate warehouse operations, account reconciliation, and receivables management. His early roles include accounting and payroll administration in business staffing and financial services, leveraging proficiency in Microsoft Excel/Word and reporting.
Experience
Inbound Customer Sales Representative
SITEL PHILS. CORPORATION · 2009 — 2022Handled customer inquiries, promoting offers and upselling existing products and services during interactions via multiple channels.Customer Service Representative
SITEL PHILS. CORPORATION · 2008 — 2009Delivered product and service information to customers while ensuring high standards of customer care.Technical Support
SITEL PHILS. CORPORATION · 2008 — 2008Managed inbound calls from business customers using mailing machines, diagnosing and addressing technical issues.Inbound Customer Service Representative
TELEPERFORMANCE PHILS. INC. · 2007 — 2008Responded to inbound calls, addressing customer queries and maintaining brand confidence while promoting additional products as necessary.Inventory In-charge
CENTRAL BOOKS, SUPPLY, INC. · 2001 — 2005Oversaw warehouse and delivery operations, monitoring staff performance and conducting annual physical stock inventory counts.Credit and Collection Supervisor
CENTRAL PROFESSIONAL BOOKS, INC. · 1999 — 2001Coordinated daily itineraries for collectors, managed reconciliation of account discrepancies, and prepared monthly statements for customers on credit terms.Accounting Receipts Staff
NEGROS NAVIGATION CO., INC. · 1998 — 1999Ensured accuracy in remittance submissions by cash custodians, verifying accountable forms and preparing cash receipt vouchers.Credit & Collections In-charge
THE BAR BOTTLERS, INCORPORATED · 1992 — 1997Managed accounts receivable, prepared customer statements, and reconciled discrepancies in accounts.Accounting staffer
OCEANIC WIRELESS NETWORK, INC. · 1992 — 1992Assisted in preparing business plans, cost lists, and projected income statements while supporting accounting and finance departments.Junior Payroll Accountant
BUSINESS STAFFING & MANAGEMENT, INC. · 1991 — 1992Prepared payroll distribution for contractual employees and generated billing reports for client accounts.Audit / Bookkeeping staffer
BUSINESS STAFFING & MANAGEMENT, INC. · 1990 — 1990Compiled monthly summaries of financial records and assisted in the preparation of corporate income tax returns.Accounting Clerk
PHILIPPINE SAVINGS BANK · 1989 — 1990Maintained records of bank transactions and prepared bank note tickets.Accounting Clerk/Liaison Clerk
JAIME PRIVATE ACCOUNTNG FIRM · 1983 — 1989Prepared various tax returns and maintained books of accounts for clients while registering business names.
Skills & Expertise
Education
- BSBA – Major in AccountingUniversity of the East · 1979 — 1983
- High SchoolManuel Luis Quezon High School · 1974 — 1978
- Elementary SchoolFelipe G. Calderon Elementary School · 1968 — 1974
Interested in this professional?
Sign in as an employer to save this profile or invite Rogelio L. to a job.
Sign in as an employer