Roland R.
Customer Service Representative with Lead Generation training course
Open to offersNew to PlatformLanguages
English
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About
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Experience
Client Success Specialist
Legalmatch Philippines · 2025 — 2026Feb. 17, 2025-June 22,2026 Performed outbound calls to deliver customer service and ensure client satisfaction. Matched US clients with attorneys for their posted cases. Conducted follow-up calls to check whether clients had hired an attorney from LegalMatch.Customer Service Representative
Sutherland Global Services Incorporated · 2024 — 2025Feb. 2024-Jan. 2025 Managed phone calls, emails, and chat support regarding trips and travel offerings. Assisted customers with their booked tours and account inquiries through Viator/Tripadvisor. Provided support and services to ensure customer satisfaction.OIC/HEAD
Sunwest Incorporated · 2018 — 2023Aug. 16, 2018-Aug. 18, 2023 Developed and maintained strong relationships with partners, agencies, and vendors to support marketing initiatives. Monitored brand consistency across all marketing channels and materials.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementDIVINE WORD COLLEGE OF LEGAZPI · 2005 — 2009
- High - SchoolDIVINE WORD COLLEGE OF LEGAZPI · 2000 — 2004
- ElementaryALBAY CENTRAL SCHOOL · 1994 — 2000
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