Rolando S.
Mid-Level Logistics Coordinator
Open to offersNew to PlatformAbout
Rolando P. is an experienced Logistic Coordinator and sales executive based in Bogotá, Colombia, with a demonstrated background in logistics, bilingual customer service, and sales operations. Currently pursuing a degree in Software Engineering at Politecnico GranColombiano, Rolando brings a unique blend of technical and operational skills in managing supply chain logistics, which involves transportation scheduling and shipment coordination while ensuring compliance with company and customs regulations. In his role at Lean Solutions Group, he excelled in using ERP systems for inventory control and warehouse operations. Previously, at Intouch-24/7, he leveraged his bilingual proficiency to enhance customer relations and retail sales, demonstrating strong capability in the use of CRM platforms. During his time with Asurion and Teleperformance, Rolando developed expertise in providing customer-focused sales support and product solutions. His well-honed skills in Microsoft Office, data analysis, and problem-solving are complemented by his ability to thrive in fast-paced environments, continuously contributing to customer satisfaction and operational efficiency.
Experience
Logistic Coordinator
Lean Solutions Group (Echo Global Logistics) · 2025 — PresentCoordinated logistics operations daily, overseeing transportation scheduling, shipment tracking, and ensuring timely deliveries. Managed inventory and warehouse tasks to maintain accurate stock levels and smooth distribution. Prepared and verified shipping documentation, invoices, and import/export paperwork in alignment with customs regulations. Liaised with suppliers, carriers, and customers to address delivery challenges and uphold service excellence. Analyzed logistics performance data to implement improvements aimed at cost reduction and enhanced operational efficiency.Bilingual representative
Intouch-24/7 · 2024 — 2024Provided bilingual customer support in both English and Spanish through effective communication and problem resolution. Contributed to daily store operations, focusing on inventory management, merchandise restocking, and the visual presentation of children’s clothing. Accurately processed sales transactions, returns, and exchanges using the store’s point-of-sale system. Worked collaboratively with team members to meet sales targets and ensure a welcoming shopping environment at The Children's Place.Sales Executive / Cross-Sales Executive
Asurion · 2023 — 2024Supported customers with device protection services and claims inquiries. Delivered sales assistance while maintaining a focus on empathy and professionalism during busy customer interactions. Recognized sales opportunities and tailored solutions to meet client needs. Adjusted swiftly to operational processes and performance objectives in a dynamic environment.Bilingual representative
Teleperformance · 2022 — 2023Handled customer support for AT&T clients by addressing billing inquiries and updating accounts through inbound calls. Assisted with troubleshooting issues related to mobile, internet, and television services while providing efficient solutions. Promoted products and service upgrades based on client needs, contributing to retention efforts. Maintained customer records accurately and documented interactions using internal systems and CRM software. Achieved performance metrics linked to customer satisfaction and call handling efficiency in a fast-paced environment.
Skills & Expertise
Education
- Software EngineeringPolitecnico GranColombiano · 2024 — Present
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