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Romarubab — Junior Customer Support Specialist from Pakistan

Romarubab

Junior Customer Support Specialist

Pakistan Less than 1 year
Open to offersNew to Platform
Languages
EnglishUrdu
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About

Roma R. is a results-driven professional with proven expertise in strategic planning and execution, project management, and team leadership. She holds a Bachelor of Mass Communication with a major in Journalism from the University of Central Punjab, showcasing her strong background in communication. With experience at Jubilee Life Insurance, Roma effectively managed daily operations and client service tasks, improved internal processes, and supported senior management with detailed reports and presentations. Furthermore, as a Medical Billing Executive, she handled customer inquiries with diligence. Currently, she contributes to Amazon and eBay services for the UK market, ensuring product listing accuracy and high customer satisfaction. Roma is fluent in English, Urdu, and Punjabi, and adept at working independently and as part of a team to drive organizational success.

Experience

  • Medical Billing Executive

    Jubilee Life Insurance · 2023 — 2024
    Coordinated daily operational tasks and client service activities. Organized documentation to enhance internal processes and facilitated communication across departments. Worked with cross-functional teams to meet service and performance targets. Created reports and presentations for senior management to aid in decision-making. Managed inbound calls, addressed customer queries, and resolved issues.
  • Customer Support Specialist

    Amazon & eBay Services – UK Market · 2024 — Present
    Provided product listing and customer support services on Amazon and eBay for the UK market. Ensured timely responses to customer inquiries to maintain high satisfaction levels. Handled product listings, order management, and basic account support while focusing on high-quality products and reliable service.

Skills & Expertise

Education

  • Bachelor of Mass Communication in Journalism
    University of Central Punjab · 2019 — 2025

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