romeli M.
Senior Customer Service Supervisor
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About
Romeli M. is an experienced Customer Service Representative with nearly 15 years in the business process outsourcing industry in the Philippines. Over her career, she has developed a profound expertise in multitasking and interpersonal communication. Starting as a representative, Romeli showcased her abilities in assisting with billing and sales queries and managing disputes within a health insurance context. Her competence led to a promotion as a Subject Matter Expert, where she facilitated product and process discussions, and provided technical account coaching. Eventually, Romeli advanced to a supervisory role for four and a half years, focusing on coaching and development of her team, ensuring high performance levels through administrative support and moral encouragement. She holds a Bachelor of Science in Commerce with a major in Business Management from the University of Negros Occidental Recoletos.
Experience
Subject matter expert
nullConducted discussions on product details, processes, and account technicalities. Coached agents and provided feedback on their calls.Supervisor
nullManaged agents by addressing their needs, providing support and moral encouragement. Balanced administrative tasks while ensuring high performance. Delivered coaching and feedback to agents to meet their requirements.Customer Service Representative
nullOperated as a customer service and technical representative. Assisted with billing and sales inquiries, as well as dispute resolution. Gained experience in the health insurance domain while serving as a representative.
Skills & Expertise
Education
- Bachelor of Science in Commerce-Business Management MajorUnivesity of Negros Occidental Recoletos
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