Ron S.
Mid-Level Operations Analyst
Open to offersNew to PlatformAbout
Ron B. is an accomplished professional with extensive experience in customer service and administrative roles. From October 2017 to October 2020, Ron thrived as a Customer Service Representative at a prominent location in the Philippines, skillfully providing exceptional support and consistently surpassing performance metrics. He utilized multiple communication channels, showcased robust product knowledge, and adeptly collaborated with cross-functional teams. Following this, Ron served as an Operations Analyst where he excelled in process analysis, performance reporting, and workflow automation. His expertise extends to virtual assistance, specializing in cold calling and appointment setting. Most recently, Ron has demonstrated competence in administrative tasks and sales as an Administrative Assistant at Premium Cleaning Services, where he managed client appointments and communication, contributing significantly to process improvements. Ron holds a Bachelor of Science in Information Technology from Bukidnon State University and is proficient in various tools including QuickBooks and Adobe Photoshop.
Experience
Operations Analyst
null · 2020 — 2024Conducted process analysis and optimization, along with performance reporting and data analysis. Engaged in collaboration for workflow automation and root cause analysis, while implementing systems and tools, conducting audits, quality checks, and supporting strategic planning and decision-making.Administrative Assistant / Sales Representative
Premium Cleaning Services · 2020 — 2024Initiated cold calls to secure client appointments while managing an organized calendar. Oversaw administrative tasks, resolved customer complaints, managed invoicing, and maintained detailed records. Contributed to process improvements and consistently fostered positive client relationships.Customer Service Representative
null · 2017 — 2020Delivered outstanding customer support through various communication channels while demonstrating in-depth product knowledge. Efficiently resolved issues, maintained precise documentation, collaborated with cross-functional teams, and acted as a brand ambassador.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyBukidnon State University · — — 2017
- Secondary EducationMisamis Oriental General Comprehensive High School · — — 2013
- Elementary EducationCity Central School · — — 2009
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