Ronilo C.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Gwen C. is an experienced Virtual Assistant and Executive Assistant with a background supporting businesses in the customer service, real estate, and social media management sectors. From 2021 to 2022, Gwen C. worked as a customer service representative at iQor Davao, handling inquiries and resolving complaints through phone, email, and chat. From 2022 onward, Gwen C. has provided virtual support for clients such as Wise Builders Group and Ummah 4 all, overseeing email management, lead generation, appointment scheduling, and financial reporting. She is adept at CRM management, including platforms like Salesforce and Freshdesk, and utilizes tools such as Shopify and Quickbook to streamline operations and enhance productivity for her clients.
Experience
Executive Assistant
Ummah 4 all · 2024 — 2025Oversaw appointment setting, managed client email correspondence, and replied to inquiries. Conducted lead generation by identifying potential properties, organized invoices and liquidations, generated financial reports, and managed social media activities.Virtual Assistant
Wise Builders Group · 2022 — 2024Managed email communications, created and scheduled content for social media, and performed lead generation. Addressed customer concerns, organized inboxes, scheduled appointments, and supported various administrative tasks.Virtual Assistant / Executive Assistant
Company not specified · 2021 — 2022Responded to customer questions and concerns by phone, email, or chat, maintained records of all correspondence, and offered prompt solutions. Delivered customer support aligned with professional standards and facilitated issue resolution.Customer Service Representative
iQor Davao · 2017 — 2021Handled customer inquiries through phone, email, and chat, providing information, addressing complaints, and resolving issues while maintaining detailed records of each interaction. Consistently ensured a professional company image.
Skills & Expertise
Education
- B S E D Major in EnglishDavao De Oro State College · 2017 — 2021
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