RONNEL B.

Karl J. is a dedicated professional with over 7 years of experience in customer service, collections, and administrative support. During his tenure as an Insurance Officer and Admin Assistant at both Acquire AI and Strata Staff in the Philippines, he excelled in drafting renewal proposals, processing asset valuations, and managing corporate invoicing. His expertise extends to his role as a Collection Specialist at Remote Employee where he effectively handled billing inquiries and negotiated payment arrangements, enhancing long-term payment solutions. As a former Team Manager at Alorica Clark Philippines Inc, Karl optimized team performance through targeted coaching, resolved complex customer issues including fraud, and compiled detailed reports on team metrics. His background as a Customer Service Representative across various companies solidified his skills in technical troubleshooting and sales transition, contributing significantly to efficient operations and positive customer outcomes.