Ronnie T.

Ronnie T. is a seasoned Customer Service Representative with over 9 years of experience in managing phone, email, and chat support for international clients within the insurance and finance industries. Having worked as a Customer Service Agent at Alorica INC., Ronnie adeptly handled inquiries related to shipments and logistics across multiple communication channels, ensuring accuracy and customer satisfaction. He has honed skills in customer retention, policy support, and CRM management, particularly within the telehealth and healthcare sectors at IvyRx. His proficiency extends to supporting patients with prescription fulfillment, billing, and order tracking. Moreover, Ronnie brings extensive knowledge in CRM tools such as Zendesk, Freshdesk, Intercom, and Gorgias, alongside software proficiency in Calendly, Google Workspace, and Slack. Ronnie pursued General VA Mastery at the University of Perpetual Help System Dalta and has completed notable courses in social media management and lead generation, empowering his comprehensive service approach across ecommerce and Australian retail accounts.