Roque N.
Senior Medical Administrative Specialist
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About
Roque N. is an experienced Medical Administrative & Patient Support Specialist with over two decades of expertise in customer service and healthcare support, primarily operating in call center environments. With more than five years dedicated to the healthcare sector, Roque has honed skills in patient communication, appointment scheduling, and managing inbound and outbound calls. Based in Nicaragua, Roque excels at providing remote support to U.S.-based healthcare organizations, ensuring effective communication and administrative coordination. Currently serving as a Customer Service Agent at Nearstaff Solutions and as an Appointment Setter at TSI – Elica Health Center, Roque has been instrumental in streamlining appointment scheduling processes and enhancing patient interactions. His career includes roles with organizations such as University Gastroenterology, Oclinicals.com, and TSI International, all of which have benefited from his reliability and ability to handle high-volume environments with professionalism and confidentiality. Roque’s proficiency in English and Spanish further supports his ability to meet diverse patient needs effectively.
Experience
Customer Service Agent
Nearstaff Solutions · 2024 — PresentAssist customers through phone and other communication channels, ensuring timely and professional responses. Address customer concerns while maintaining service standards and handle multiple requests efficiently.Customer Service Agent
Oclinicals.com · 2021 — 2023Handle customer inquiries and service requests, maintaining quality in high-volume interactions. Provide prompt solutions and sustain accurate information throughout various customer requests.Customer Service Agent
TSI International · 2017 — 2021Manage high-volume customer interactions, resolving concerns while providing professional assistance. Collaborate effectively with team members to achieve performance goals and adapt to changing procedures.Customer Service Agent
SPI Call Center · 2016 — 2017Provide customer service in a call center environment by managing inquiries and maintaining productivity. Follow established procedures to meet performance standards.Customer Service Agent
SITEL · 2009 — 2015Offer customer service support in a high-volume call center, addressing questions and problems. Develop communication and conflict-resolution skills while maintaining consistent performance.Sales Agent
ETELECARE · 2009 — 2009Assist customers and promote various products and services using effective communication skills to meet sales targets.Camp Manager
Norwood Canada · 2006 — 2007Oversee daily operations, coordinate activities, and manage staff to ensure efficient operations and resource allocation.Sales Associate
Ferretería El Serrucho · 1998 — 2006Support customers with product selection, manage sales activities, and provide personalized customer service and assistance.Appointment Setter / Customer Service Representative
TSI – Elica Health CenterSchedule patient appointments while managing inbound and outbound patient calls. Provide assistance with healthcare-related inquiries, maintaining accurate patient records and performing follow-ups as needed.Customer Service & Administrative Support
University GastroenterologyDeliver remote customer service and administrative support for a healthcare organization. Facilitate communication between patients and healthcare staff while managing inquiries and follow-ups.
Skills & Expertise
Education
- Mid-Level Technician in Business AdministrationINATEC · — — 2004
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