Rosa D.

Rosa I. D. is a skilled bilingual professional based in Phoenix, AZ, fluent in English and Spanish. She is known for her detailed-oriented approach and strong communication skills. Rosa has substantial experience in Customer Service, having worked as a Remote Customer Service Representative at IntouchCX in Mesa, AZ, where she handled inbound calls concerning vehicle information and performed data entry while providing technical support for the Blue link app. Her role required extensive use of her adeptness in data entry and time management. Prior to this, she served as a Member Service Representative for Aerotek Staffing, assisting with healthcare coverage inquiries and maintaining positive interactions according to HIPAA guidelines. Rosa's earlier experience as an Administrative Assistant and Bookkeeper at Alvidrez Bookkeeping involved tasks such as income tax preparation, invoice reconciliation, and maintaining organized electronic records. She is proficient in Microsoft Office and Google Workspace, demonstrating a comprehensive range of administrative support and customer service expertise.