Rosa D.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Rosa D. P. is a seasoned Customer Service Specialist with extensive experience in dynamic call center environments. She specializes in high-volume customer support, adeptly handling inbound and outbound communications across industries such as home services, beauty, healthcare, and retail. Notably, Rosa demonstrated her marketing prowess with the Briley Team, where she crafted and managed real estate marketing materials to boost brand visibility. Her technical acumen is evidenced by her proficiency with CRM systems, Excel, and digital tools such as Calendly and Canva. During her tenure at Empeña Fácil Morelia, she efficiently managed store operations and supported team activities, ensuring seamless functionality and customer satisfaction. Her bilingual capabilities in English and Spanish enhance her skill in delivering exceptional communication and service solutions, making her a valuable asset to any organization.
Experience
Digital Marketing Specialist
Bolt Business Solutions · 2025 — 2025Managed high-volume inbound and outbound after-hours calls, addressed customer inquiries, provided precise information, scheduled appointments, and took messages for several clients. Supported various industries such as home services, beauty, and healthcare while utilizing a CRM system for documenting interactions and managing follow-ups.CS Specialist
Alta Salud Staffing · 2024 — PresentHandled a large number of inbound after-hours calls by addressing customer questions and providing information. Coordinated messaging between clients and service teams through effective call routing and warm transfers.CS Specialist
Results CX · 2024 — 2024Assisted customers with inquiries related to health plans and prescriptions through both inbound and outbound calls. Facilitated appointment scheduling with primary care providers for annual health screenings.CS Specialist
Alorica Contact Services · 2023 — 2024Managed inbound sales calls for QVC, addressed customer concerns, and offered comprehensive product information to enhance satisfaction. Processed orders, modifications, cancellations, and payments accurately, handling sensitive payment information responsibly.CS Specialist
Empeña Fácil Morelia · 2023 — 2023Oversaw daily store operations, which included tracking inventory, pricing, and entering sales data in Excel. Managed administrative tasks such as petty cash and recordkeeping, while supporting team members to uphold organized store operations.Store Manager
Papelería LealGil · 2018 — 2023Executed outbound cold calls to prior clients to regain their business and reached out to new prospects to promote stationary products and delivery services. Handled incoming calls from current clients for quotes and order management.Telemarketing Specialist
Rosa Delia Perez Marin · 2018 — 2023Performed customer service functions and supported various operational tasks as a Telemarketing Specialist.
Skills & Expertise
Education
- High School Diploma (Incomplete)Lorain Southview High School · 2001 — 2005
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