Rosabel P.

Rosabel S. is an experienced Customer Service Professional with a diverse background in various service-oriented roles across industries. With a Bachelor's degree in Civil Engineering from the University of Cebu, her career trajectory has brought her into key roles in the insurance and customer support sectors. At Manulife Business Processing Services, she worked as a Customer Service Professional II, where she addressed client inquiries about life insurance and guided them through online account setups and claim filings—a role that emphasized her expertise in Microsoft Office and project management. At EXL Service Philippines, she specialized as a Customer Service Representative, focusing on managing client claims for car and home insurance, highlighting her proficiency in technical support and efficient claim processing. Her dedication to providing excellent service is further evidenced by her tenure at Convergys, assisting clients with flight inquiries, rebookings, and VIP accommodations. Her early career included experience as a Waitress at Tamp Cafe & Co., showcasing her ability to engage with customers and maintain exceptional service standards.