Rosalia D.

Rosalia D. serves as Team Lead, Documentation Specialist at iPloy OPC, bringing over five years of BPO experience in the U.S. healthcare industry. In her role, she guides the Intake, Documentation, Initial Authorization, and Pharmacy Teams to ensure seamless patient care processes—from reviewing, organizing, and uploading patient documents to initiating new orders and accounts. She supervises the collection and entry of sensitive data in compliance with HIPAA regulations, maintaining strict confidentiality and data integrity. Her oversight extends to handling insurance authorizations, pharmacy benefit services, and supporting efficient administrative workflows with strong attention to detail and organizational skills. Rosalia’s background includes hands-on HR experience in an industrial environment, further reinforcing her expertise in medical records management and compliance-focused administration.