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Rosalie S. — Junior Customer Support Specialist from Philippines

Rosalie S.

Junior Customer Support Specialist

Philippines 2-3 years 3 - 6 USD per hour
Open to offersNew to Platform
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About

I’m a versatile and customer-focused professional with experience in customer service, chat support, technical support, hospitality, sales, promotions, appointment setting, scheduling, and virtual assistance. My experience includes Front Desk Attendant, Promotional Representative, Young Speaker, Chat Support Agent, and Technical Support Representative roles. I’m skilled in handling customer inquiries, resolving concerns, providing technical assistance, managing reservations, scheduling appointments, supporting sales, and communicating through chat, email, phone, and social media. I also have experience with data entry and basic Shopify website management. I’m a fast learner, adaptable, reliable, and committed to providing excellent customer support while helping businesses achieve their goals.

Why hire me

You should hire me because I can bring more than just experience. I can bring value to your business. With my background in customer service, chat and technical support, hospitality, sales, appointment setting, and virtual assistance, I can help improve customer satisfaction, resolve concerns efficiently, support daily operations, and create positive customer experiences. My goal is to make your customers feel valued, help your team work more efficiently, and contribute to the growth and success of your business.

Experience

  • Technical Support Representative

    Concentrix · 2023 — 2025
    Assisted customers encountering difficulties with the installation of modems, routers, and WIFI extenders. Conducted troubleshooting for connectivity issues and managed inbound customer calls pertaining to network devices, along with performing outbound calls for updates on unresolved problems.

  • Chat Support Agent

    Alorica · 2022 — 2023
    Addressed customer inquiries through live chat and email services. Maintained accurate documentation of customer interactions within CRM systems and escalated complex issues as needed. Ensured efficient resolution of customer concerns while upholding service quality standards.

  • Front Desk Attendant

    Eagle’s View Hotel · 2021 — 2022
    Managed room reservations and addressed guest inquiries and requests via phone, email, and in-person interactions. Handled cash transactions and ensured accurate record-keeping. Effectively resolved guest complaints with empathy and suitable solutions.

  • Promotional Representative

    First Vita Plus · 2019 — 2020
    Promoted and represented company products and services, providing customers with precise product information and addressing inquiries. Fostered positive relationships with customers through effective communication and top-notch customer service.

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