Rosanna S.

Rosanna S. is a Medical Virtual Assistant with over two years of hands-on experience supporting healthcare operations and patient services. She has managed patient scheduling, handled both inbound and outbound call management, and performed insurance verification and claims processing in clinical settings, notably for imaging facilities such as Simonmed Imaging and Radnet through AscendHR. Proficient with electronic medical records, including Epic, Rosanna has coordinated low and high modality imaging appointments, processed EOBs, and provided accurate Out-of-Pocket estimates in compliance with healthcare industry standards. Her background also includes prior experience in healthcare customer service, medical billing, payment processing, and support roles in the mortgage and airlines industries at WNS. Certified in HIPAA compliance until 2027, Rosanna maintains high standards in clinic documentation, communication, and the secure handling of patient information.