rose V.
Mid-Level Remote Operations & Customer Experience Specialist
Open to offersNew to PlatformAbout
Rose V., known professionally as MIA, is a seasoned Remote Operations & Customer Experience Specialist with extensive expertise in managing complex operations autonomously across various industries. With a strong background in both solar energy technical support and financial collections, she excels in maintaining high productivity in a home-based setup. Her ability to resolve intricate billing, fraud, and technical issues independently has been a cornerstone of her career. At Westlake Financial (Nowcomm), she adeptly managed collections through both inbound and outbound calls. As a Customer Care Specialist at Clearsource, she specialized in solar energy solutions, providing technical precision in troubleshooting and scheduling technician inspections. At SiriusXM and AT&T Direct TV & Billing, she demonstrated proficiency in personalized sales and tailored billing solutions. Rose is proficient with CRMs & Industry Tools such as Salesforce and SolarEdge, and is adept in the use of communication tools like Zoom and MS Teams to collaborate effectively with global teams.
Experience
Collection Support Agent
Westlake Financial (Nowcomm) · 2025 — 2026Handled both outbound and inbound calls to address monthly payment dues. Established payment arrangements while ensuring service excellence. Worked independently to achieve collection targets and foster customer loyalty.Customer Care Specialist
Clearsource · 2021 — 2024Focused on solar energy solutions by resolving customer inquiries with technical accuracy. Conducted basic troubleshooting and scheduled technician inspections autonomously. Managed a high volume of inbound and outbound calls as well as email inquiries remotely.Sales Representative
SiriusXM (TSD Global) · 2019 — 2021Initiated customer engagement through cold calling and outbound sales to present personalized packages. Matched clients with tailored entertainment solutions to consistently achieve sales targets.Sales Representative
AT&T Direct TV & Billing (VXI) · 2018 — 2019Activated new cable services and customized plans through inbound and outbound support. Provided tailored billing solutions to improve customer satisfaction and brand loyalty.Customer Care Specialist
STARTEK · 2016 — 2018Addressed complex issues involving stolen phone numbers and fraud-related billing matters. Managed account activations and supported outbound customer interactions using various CRM tools.
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