Rose M.
Junior Virtual Assistant
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About
Rose M. is a skilled Business Owner and Virtual Assistant with a focus on Social Media Marketing, SEO, and Document Reviewing. Her educational background includes a Bachelor in Tourism Management from the University of St. LaSalle, which complements her diverse professional experience. From 2023 to 2024, she served as a Virtual Assistant at Usermaven, where she excelled in No-Code Event Tracking and Marketing Attribution. Previously, she contributed significantly as a Document Review Analyst at Ubiquity Global Services and honed her customer service skills at Transcom Bacolod. Her teaching tenure as an ESL Teacher at ACADSOC enhanced her communication abilities, allowing her to deliver tailored curriculum solutions. Rose's multilingual capabilities in English and Tagalog further enhance her adaptability in various roles and industries.
Experience
Virtual Assistant
Usermaven · 2023 — 2024Utilized no-code event tracking to capture clicks, page views, and form submissions without requiring complex code snippets. Analyzed marketing attribution to identify the channels, campaigns, and sources contributing to maximum conversions and revenue. Mapped the customer journey and funnels, detailing the entire lifecycle from initial anonymous engagement to retention and churn.Document Review Analysis
Ubiquity Global Services · 2020 — 2022Conducted analysis of public records, which included government reports, census data, meeting minutes, and policy documents. Reviewed personal documents such as diaries, narratives, letters, and photographs. Assessed physical and organizational evidence, including corporate memos, organizational manuals, program logs, and artifacts.Customer Service Representative
Transcom Bacolod · 2018 — 2019Provided introductory information, including product manual explanations, to prospective and new customers. Addressed customer complaints and troubleshot issues related to products and services. Followed up with clients via phone, web chat, or email to ensure satisfaction with purchases or services received.ESL Teacher
ACADSOC · 2016 — 2018Developed and implemented engaging lesson plans targeting skills in reading, writing, listening, and speaking. Administered language proficiency tests, graded assignments, and monitored individual student progress.
Skills & Expertise
Education
- Bachelor in Tourism ManagementUNIVERSITY OF ST. LASALLE · 2022 — 2024
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