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Rose L. — Senior Technical Support and Consultative Sales Specialist from Philippines

Rose L.

Senior Technical Support and Consultative Sales Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rose L. is a results-focused professional specializing in technical support, B2B consultative sales, and multimedia solutions, with over seven years of experience across sectors including customer service, creative agencies, and technology services. At TaskUs, Rose advanced from frontline technical support to Subject Matter Expert, coaching staff and analyzing day-to-day KPIs, with a focus on video streaming platforms and creative project management. At GoDaddy, Rose managed outbound B2B communications, qualifying business leads and delivering website troubleshooting. As a self-employed Lead Multimedia Consultant, Rose supports business owners with client intake, graphic design, professional video editing, and AI-integrated illustration, leveraging a network of virtual assistants to deliver specialized creative solutions. Rose’s background in Information Communication Technology with a major in graphic design underpins an adaptable approach to fast-paced, multi-channel communication environments.

Experience

  • Lead Multimedia Consultant (Self-Employed)

    Company not specified · 2025 — Present
    Handled high-volume B2B outreach and inbound queries to qualify client needs, ensuring alignment with product offerings. Conducted technical troubleshooting for website updates while focusing on revenue generation and acted as the primary contact for business owners to streamline their onboarding process.
  • Technical Guide (B2B Outbound & Consultative Sales)

    GoDaddy · 2024 — 2025
    Managed a substantial volume of technical support interactions, employing active listening and strategic questioning for accurate client diagnostics. Functioned as a Subject Matter Expert for high-priority escalations, resolving complex issues while adhering to performance KPIs.
  • Customer Service Representative | Technical Support | SME

    TaskUs · 2022 — 2024
    Provided assistance to customers facing Video Streaming technical issues, account repairs, and plan identification for sign-ups. Supported CSR1 with complex technical escalations as CSR2 and coached new hires as a Subject Matter Expert, enhancing product skills and problem-solving capabilities.
  • Freelance Captioner

    Company not specified · 2021 — 2022
    Created subtitles, edited, proofread, and synced video files for various clients.
  • Technical Support Specialist | Subject Matter Expert (SME)

    StarTek Angeles · 2019 — 2021
    Oversaw technical support interactions and conducted detailed intake assessments of client accounts. Launched a Sales Chat account, guiding team members and maintaining accuracy in data entry and client intake while transitioning between voice and digital chat platforms.

Skills & Expertise

Education

  • Information Communication Technology Major in Graphic Design
    Next Generation Technological College – Plaridel Bulacan · 2013 — 2014
  • Secondary
    Valle Hermoso National High School - Valle Hermoso, Negros Oriental

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