Roselyne I.

Roselyne I. is a seasoned Communication Practitioner and Customer Experience Professional with a solid foundation in Strategic Communication and Linguistics, cultivated during her Bachelor of Arts at Moi University. Currently serving as a Customer Experience Support Officer at the Kenya Revenue Authority, she excels in managing taxpayer inquiries through diverse communication channels, ensuring comprehensive service delivery and adherence to organizational standards. Her previous role as a Production Department Intern at Pamoja FM involved coordinating radio shows, content development, and providing technical support. Roselyne is adept in social media management, information management, and digital communication, contributing significantly to enhancing customer satisfaction and public engagement initiatives. Her proven record is supported by training in Corporate Communication Strategies and Digital Skills, laying the groundwork for fostering positive stakeholder relationships and promoting communication excellence.