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Rosemarie Q. — Mid-Level Healthcare Recruiter from Philippines

Rosemarie Q.

Mid-Level Healthcare Recruiter

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rosemarie Q. is an experienced Healthcare Recruiter currently serving at NCW Staffing. Since January 2024, she has adeptly managed full-cycle recruitment for healthcare professionals, placing them in various environments such as hospitals, state prisons, dental clinics, and skilled nursing facilities. Her role involves organizing all job requisition requirements and ensuring professional communications with candidates about roles and expectations. Before joining NCW Staffing, Rosemarie honed her skills as a Fraud Analyst with Concentrix, where she expertly handled escalated calls, responded to inquiries, and diligently reviewed credit card accounts for fraudulent activity. Earlier, at Sitel, she managed customer orders, resolved delivery issues, and enhanced customer service in sales accounts. She holds a Bachelor of Science in Business Management from Lorma Colleges. Her proficiency in handling both inbound and outbound calls, along with adept email and chat communication, underscore her strong communication and coordination skills.

Experience

  • Healthcare Recruiter

    NCW Staffing · 2024 — Present
    Oversaw the entire recruitment process for healthcare professionals in various settings, including hospitals and skilled nursing facilities. Organized and coordinated all job requisition documentation. Effectively conveyed job roles and expectations to candidates while performing initial screenings to evaluate qualifications. Sourced candidates using internal databases and published job postings across multiple online platforms.
  • Fraud Analyst

    Concentrix · 2016 — 2023
    Managed escalated calls from supervisors and supported frontline agents with fraud inquiries. Analyzed credit card accounts to identify and investigate potential fraudulent activities, while monitoring financial transactions for unusual behavior. Verified customer identities to secure accounts and aided customers in disputing fraudulent transactions.
  • Sales Account

    Sitel · 2015 — 2016
    Assisted customers with order placements and guided them through the purchasing process. Addressed delivery issues by processing refunds and managing undelivered packages. Responded to concerns about damaged goods and suggested promotions to improve customer satisfaction, ensuring prompt communication through email.

Skills & Expertise

Education

  • Bachelor of Science in Business Management
    Lorma Colleges · 2011 — 2015

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