Rosher B.
Senior BPO Team Manager
Open to offersNew to PlatformAbout
Rosher B. is an accomplished Team Manager with extensive experience in the BPO industry. He began his career as a Sales Associate, working for companies like Vibri BPO and IBEX, where he provided outstanding sales support and customer service for TELCO accounts. After gaining skills as a Subject Matter Expert, he moved to iQor and later Billtrim Inc., where he managed over 30 agents, ensuring quality compliance and successful client negotiations. At Alorica, Rosher demonstrated significant leadership by being the first Team Manager for a new line of business, leading his team to top performance. Currently, at Peak Support, he oversees projects in the caregiver support sector, effectively handling technical support and payroll management for caregivers using Salesforce applications.
Experience
Team Manager
Peak Support · — — 2026Initially hired for a project-based position, later extended due to increased demand. The role involves supporting caregivers as their managing agency, with responsibilities including managing caregiver payroll and addressing log-in issues with a new time-tracking application (Salesforce App).Team Manager
Alorica · 2018 — 2025Assumed the role of Team Manager for an existing line of business and served as the inaugural Team Manager for a new line of business in the same campaign. Maintained consistently strong team performance, resulting in recognition as a top-performing team in late 2024 and into 2025.Team Manager (Negotiation Analyst)
Billtrim Inc. · 2021 — 2023Managed over 30 agents across multiple lines of business, focusing on coaching agents for quality compliance, ensuring the attainment of monthly KPIs, and conducting direct client negotiations.Sales Associate and SME
iQor · 2019 — 2022Supported new agents by enhancing their product knowledge and providing comprehensive assistance, aligning with the goal of advancing to a Team Manager role.Sales Associate and SME
IBEX · 2014 — 2019Provided sales support and customer service for a telecommunications account, acquiring expertise across all lines of business and advancing to the role of Senior Subject Matter Expert.Sales Associate
Vibri BPO · 2014 — 2014Specialized in selling various products as a call center agent, quickly emerging as one of the top performers before transitioning from the role.Sales Representative
Globe Telecommunications · 2013 — 2014Worked as a sales representative in the telecommunications sector, focusing on direct sales of services.Sales Representative
Bayantel Telecommunications · 2010 — 2012Engaged in direct sales of telecommunications services, contributing to overall sales objectives.
Skills & Expertise
Education
- High School GraduateBDCNHS · 2007 — 2010
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