Rossil
Mid-Level Customer Support Representative
Open to offersNew to PlatformAbout
Rossil A. is a seasoned Customer Support Professional with rich experience in the FinTech and telecommunications industries. Skilled in managing customer relations, he has proven expertise in KYC compliance, fraud prevention, and complex case escalation. At Coinstar Company, Rossil served as a Customer Support and Cryptocurrency Support Representative, efficiently handling account management, transaction inquiries, and compliance monitoring. His role extended to Dispatch Coordinator, focusing on diagnosing kiosk issues and coordinating field technician deployments. Previously, he also worked for Qualfon as a Customer Service Representative, resolving high-volume inquiries related to telecommunications services. With a Bachelor of Arts in Classical Philosophy from Casiciaco Recoletos Seminary, Rossil brings a philosophical approach to problem-solving and customer engagement in high-pressure environments.
Experience
Customer Support Representative
Inspiro · 2024 — 2026Provided assistance to customers regarding debit card account management, transaction inquiries, account verification, and financial service concerns while adhering to KYC and fraud-prevention standards. Addressed complex account and payment issues through transaction investigations and collaborated with internal teams for prompt solutions.Customer Service Representative
Qualfon · 2024 — 2024Managed a high volume of customer inquiries for telecommunications services, addressing billing issues and account-related concerns. Resolved customer problems through effective communication and adherence to service quality protocols.Cryptocurrency Support Representative
Coinstar CompanyFacilitated customer interactions focused on cryptocurrency account management, responding to transaction-related inquiries, and addressing identity verification and account security issues. Contributed to compliance activities by performing KYC verification and monitoring suspicious account activities.Dispatch Coordinator
Coinstar CompanyIdentified kiosk-related issues and organized field technician dispatches to promote timely maintenance and operation continuity. Oversaw case tracking and maintained communication among customers, technicians, and internal teams.
Skills & Expertise
Education
- Bachelor of Arts in Classical PhilosophyCasiciaco Recoletos Seminary · 2019 — 2023
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