rostum L.
Mid-Level Technical Support and Customer Service Specialist
Open to offersNew to PlatformAbout
Rostum H. is an experienced Technical Support Representative and Customer Service Specialist with a diverse background in the gaming, healthcare, and hotel management industries. From 2017 to 2022, he handled a non-voice gaming account, providing customers with troubleshooting support for consoles, account access, and game functions, and served as a Subject Matter Expert for agent inquiries. Since 2022, he has worked on healthcare accounts, specializing in pharmacy prescription refills, authorization verifications, claims processing, sales, outbound calls, and customer complaint resolution. Additionally, Rostum H. has contributed to hotel reservation operations, assisting with booking management, cancellations, refunds, guest requests, and coordination with rate providers. His earlier experience includes production operations and quality control for house-building projects.
Experience
Technical Support Representative
Company not specified · 2017 — 2022Provided assistance for a non-voice gaming account, supporting customers with troubleshooting related to accounts, passwords, emails, pin codes, consoles, controllers, games, and reporting complaints. Served as a Subject Matter Expert, assisting agents with inquiries and ensuring customer satisfaction during chats.Customer Service Specialist
Company not specified · 2022 — PresentOversaw a healthcare account focused on prescription refills, processing over-the-counter orders, and facilitating door-to-door medicine delivery at no cost. Transitioned to managing pre-authorization for treatments, claims coding, and providing quotations on specific care requirements, making outbound calls for provider approvals. Assisted in a hotel reservations account, helping guests with bookings, group block requests, and resolving guest inquiries and complaints.Production Operator
Company not specified · 2012 — 2014Engaged in indoor production operations, assembling houses piece by piece for shipment to Japan. Supervised quality control to ensure the standards of materials before dispatch.
Interested in this professional?
Sign in as an employer to save this profile or invite rostum L. to a job.
Sign in as an employer