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Rovelyn V. — Junior Hospitality Administrative Assistant from Philippines

Rovelyn V.

Junior Hospitality Administrative Assistant

Philippines 2-3 years
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About

Rovelyn V. is an experienced hospitality professional renowned for her meticulous service delivery in the cruise line and hotel industries. Currently an Assistant Waitress at Holland America Line, she excels in food and beverage service, ensuring high customer satisfaction and cleanliness standards. Her prior experience as a Front Office Associate at Citi Park Hotel and Sugbutel Family Hotel in Cebu City honed her skills in front office operations, guest check-ins, and financial processes. At Johndorf Ventures Corporation, she demonstrated her capabilities as a Documentation Administrator, processing client documents and maintaining precise records using Microsoft Office. Additionally, her role at Radisson Blu Hotel involved providing exceptional banquet and restaurant service and administrative support. Rovelyn's dedication to maintaining high standards is evident in her ability to adeptly handle multiple responsibilities, showcasing a strong ability in Customer Service Excellence and time management within dynamic, multicultural environments.

Experience

  • Assistant Waitress

    Holland America Line · 2022 — Present
    Provided timely and efficient food and beverage service to guests while maintaining cleanliness in dining areas. Supported senior staff in addressing guest needs and upholding service standards. Enhanced the onboard experience through excellent guest engagement.
  • Documentation Administrator

    Johndorf Ventures Corporation · 2020 — 2022
    Completed the processing and verification of client documents for loan applications. Managed client inquiries via calls and emails with professionalism. Ensured accurate record-keeping using Microsoft Office tools and coordinated compliance requirements.
  • Front Office Associate

    Citi Park Hotel, Cebu City · 2019 — 2020
    Facilitated guest check-in and check-out procedures, verifying reservations and managing guest information. Conducted cash transactions and billing processes while providing high-quality customer service and addressing guest concerns.
  • Front Office Associate

    Sugbutel Family Hotel, Cebu City · 2016 — 2018
    Oversaw reservations, guest check-ins, and room assignments, coordinating closely with housekeeping for room availability. Managed payment processing and front desk operations while assisting guests with inquiries to ensure their satisfaction.
  • F&B Staff / Admin Support

    Radisson Blu Hotel, Cebu City · 2015 — 2016
    Served as a banquet and restaurant waitress, assisting in scheduling banquet staff and organizing events. Delivered exceptional dining service and addressed guest requests, while supporting administrative functions within the department.

Skills & Expertise

Education

  • Bachelor of Science in Hotel and Restaurant Management
    University of Cebu – Main Campus · 2014 — 2015

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