Rowell J.
Junior Database Researcher
Open to offersNew to PlatformAbout
Rowell John P. is a dedicated professional with substantial expertise in customer service and data integrity. With a Bachelor of Science in Nursing from Holy Child School of Davao, he has built an impressive career centered on enhancing client relationships and ensuring high data accuracy. His most recent role at Vision Path Inc. saw him excel as a Database Researcher, focusing on maintaining precise optometry clinic datasets crucial for contact lens orders. Previously, he served as an Appointment Setter for both Callbox Inc. and Premier Las Vegas, achieving a 90% success rate in securing follow-up discovery calls and managing up to 30 qualified appointments per month. As a former Team Leader at DoorDash under CNM Solutions, Rowell John supervised a team of 25 agents, enhancing performance by reducing error rates and agent ramp-up time. His role as an Escalation Specialist also demonstrated his adeptness in resolving issues swiftly while complying with stringent Service Level Agreements.
Experience
Cold Calling
Flatworld Solutions Inc · 2026 — 2026Generated a set number of quality live transfers daily by prequalifying merchants based on established criteria, contacting leads from the assigned list, and identifying decision-makers to enhance efficiency.Database Researcher
Vision Path Inc. · 2021 — 2025Ensured the accuracy and precision of optometry clinic data, which included verifying contact information and doctor details as well as managing duplicate records crucial for contact lens orders.Appointment Setter
Callbox Inc. · 2020 — 2021Conducted outreach through calls and emails to schedule appointments for discovery calls across various campaigns.Appointment Setter
Premier Las Vegas · 2019 — 2020Facilitated the scheduling of appointments with the President of Premier Las Vegas, coordinating meetings with clients to discuss upcoming projects.Team Leader
DoorDash (CNM Solutions) · 2018 — 2019Supervised a team of 25 agents by monitoring performance against KPIs and providing guidance to improve professional skills.Escalation Specialist
DoorDash (CNM Solutions) · 2016 — 2018Resolved escalations for blocked orders while ensuring compliance with the Service Level Agreement (SLA) by adhering to resolution algorithms.Order Placer
DoorDash (CNM Solutions) · 2015 — 2016Placed food delivery orders over the phone, maintaining a high order accuracy rate and processed a significant volume of orders during peak hours.
Skills & Expertise
Education
- Bachelor of Science in NursingHoly Child School of Davao
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