ROWENA R.

Rowena R. is a detail-oriented administrative and accounting professional with a proven track record as a customer service representative. She has extensive experience in clerical support, bookkeeping, and financial reporting. At Quantrics Enterprises Inc., she managed inbound and outbound calls for telecommunications services, ensuring customer satisfaction in a high-volume setting, and cross-trained in sales to promote new service activations. Previously, at SUTHERLAND Global Services Philippines Inc., she supported diverse sectors such as healthcare and retail, handling health insurance coverage communications and managing retail customer queries for Amazon. As a Branch Supervisor at Stratprom Incorporated, Rowena supervised branch operations, ensuring compliance and high service quality. She also executed full-cycle recruitment and managed administrative functions. Her role as an Accounting Staff involved precise preparation of payroll, invoicing, and financial reports. Her thorough approach and ability to maintain accurate records have been integral to her success across various industries.