Roy C.
Senior Client Service Specialist
Open to offersNew to PlatformAbout
Roy C. is a dedicated client service expert with over 15 years of experience specializing in the high-paced industries of financial services, healthcare, and human resources. His proficiency in delivering world-class Live Chat Support and Complaint Resolution is complemented by his adeptness in maintaining Remote Work Proficiency and exceptional Typing Accuracy. Currently an HR Coordinator at SINCERE Staff Mgmt. Services, Roy manages employee relations and digital communications for over 200 staff members, ensuring compliance and confidentiality. Previously, he served as a Patient Care Coordinator at Allsectech Inc., where he facilitated real-time account support and reduced resolution times by 15% in a healthcare setting. At Wells Fargo, he was instrumental in financial solutions and complaint resolution within wealth management. Earlier, as a CCO at Cimpress Phil. Inc., he consistently achieved a 95% client satisfaction rating. Roy holds a Bachelor's degree in Office Management from Taguig City University, underscoring his commitment to effective Data Entry and client experience enhancement.
Experience
HR Coordinator/Employees Relation
SINCERE STAFF MGMT. SERVICES, BIVMC · 2025 — PresentInteracted with various employee groups to address internal inquiries surrounding company policies and complex employee relations matters. Ensured accurate Data Entry of personnel records while upholding confidentiality and adhering to organizational standards. Worked with management to identify potential organizational conflicts and develop integrity-focused resolutions. Enhanced the internal Client Experience for over 200 staff members through effective management of digital communications and Live Chat platforms.Patient Care Coordinator
ALLSECTECH INC. · 2023 — 2024Addressed complex patient inquiries in a fast-paced healthcare environment, emphasizing high-accuracy Data Entry and information retrieval. Communicated with clients through various digital channels to facilitate real-time Account Support and service coordination. Collaborated with medical providers to identify patient needs and enhance the Client Experience. Recorded interactions in a CRM database to ensure continuity of care and maintain high service quality standards.Phone Banker/EDB
WELLS FARGO · 2022 — 2023Delivered expert support in Financial Services by managing a high volume of banking inquiries that focused on Wealth Management principles. Handled escalated client complaints by pinpointing root causes and providing effective financial solutions under tight deadlines. Achieved high Typing Accuracy while working with complex financial databases and secure Account Support systems. Worked alongside cross-functional teams to uphold banking regulation compliance and maintain service integrity.CCO/Vistaprint
CIMPRESS PHIL. INC. · 2020 — 2021Provided world-class Live Chat Support to international clients by addressing technical and service-related issues promptly. Utilized CRM tools to track customer history and preferences, ensuring personalized service during customer engagements. Achieved a 95% client satisfaction rating through quick Complaint Resolution and thorough Account Support. Sought opportunities for process enhancement in the digital Client Experience journey to minimize customer friction.
Skills & Expertise
Education
- Bachelor of Science in Office ManagementTaguig City University · 2006 — 2010
- Board of Intermediate in Office Sec. CourseFILVETS Learning Center · 1999 — Present
- Board of Secondary in High SchoolSignal Vill. Nat'l High Sch. · 1997 — Present
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