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Rubesnon J. — Mid-Level Customer Service and Administrative Support Specialist from Haiti

Rubesnon J.

Mid-Level Customer Service and Administrative Support Specialist

Haiti 3-6 years
Open to offersNew to Platform
Languages
FrenchEnglish
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About

Rubenson J. is a seasoned Customer Service and Administrative Professional with over four years of extensive experience in diverse fields such as healthcare, financial services, e-commerce, and technical support. Throughout his career, he has provided exceptional support through phone, email, and chat, ensuring confidentiality and accuracy. His proficiency spans CRM systems, appointment scheduling, and data entry. He has handled warranty claims, personal loans, and insurance inquiries, emphasizing customer satisfaction and regulatory compliance. Rubenson's technical expertise includes troubleshooting software and guiding users through Microsoft Office and Google Workspace. His multilingual abilities in English, French, Haitian Creole, and Spanish have been vital in roles demanding real-time interpretation. Currently, he is pursuing a Computer Science degree at the University of the People.

Experience

  • Extended Warranty Support

    null · 2025 — 2026
    Handled warranty claims processing and coordination of repair services. Maintained communication with both service providers and customers regarding claim updates. Ensured timely resolution of claims while keeping detailed records.
  • Financial Services Representative – Latinos at Group

    Latinos at Group · 2024 — 2026
    Assisted clients with personal loan documentation and applications. Verified regulatory compliance and customer information. Clearly explained financial products to enhance customer understanding.
  • Interpret

    null · 2023 — 2026
    Offered real-time interpretation services among English, French, and Haitian Creole during phone and video calls. Ensured precise communication while maintaining confidentiality and professional ethics across various contexts.
  • Health Insurance Customer Support

    JC Solution · 2022 — 2024
    Guided members on enrollment processes and inquiries about benefits, claims, and eligibility. Scheduled appointments while ensuring compliance with HIPAA regulations. Handled complex insurance questions with professionalism and empathy.
  • Customer Service Representative

    null · 2019 — 2021
    Managed a high volume of inbound and outbound calls, ensuring customer satisfaction. Addressed complaints efficiently and documented all interactions within CRM systems. Provided education on products and services while consistently adhering to quality metrics.
  • Technical Support Specialist

    null
    Diagnosed and resolved hardware and software issues remotely. Assisted users with troubleshooting steps and escalated complex cases as needed. Documented technical resolutions for future reference.

Skills & Expertise

Education

  • Computer Science
    University of the People

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