Runi A.
Senior Operations and Customer Service Manager
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About
Runi A. is an experienced Operations and Customer Service Professional with over 12 years of progressive experience at Bank Mandiri, where she advanced from Teller to Branch Operational Manager. She demonstrated expertise in branch operations, leading a team of 15, and achieving significant success in customer relationship management and sales, including being recognized as Top Sales for AXA Mandiri. As the Founder & Owner of She Jastip, she effectively combines her corporate expertise with entrepreneurial leadership in the logistics and customer service sector. At present, she also serves as the Operations Administrator at Sanggar Triple's, coordinating administrative activities and supporting customer communications. Runi holds a Bachelor's Degree in Islamic Law from STAIS Nabire and is adept in using Microsoft Office and Google Workspace, showcasing strong skills in Operations Management, Business Operations, and Logistics Coordination.
Experience
Operations Administrator
Sanggar Triple's · 2025 — PresentCoordinated daily administrative and operational activities. Oversaw member registration, schedules, attendance, and payment administration. Assisted customer service, promotions, and communication with instructors and members.Founder & Owner
She Jastip · 2020 — PresentFounded a package forwarding and logistics business serving customers in Central Papua. Managed purchasing, order management, shipment coordination, customer service, and financial administration. Established relationships with suppliers, logistics partners, and customers to ensure service reliability. Developed marketing initiatives and strategies for business growth.Branch Operational Manager
Bank Mandiri · 2014 — 2015Led operational compliance and managed a team of approximately 15 employees. Focused on delivering service excellence to thousands of customers.Customer Service Officer
Bank Mandiri · 2011 — 2014Served customers in a customer service capacity, ensuring satisfaction and addressing inquiries.Customer Service Representative
Bank Mandiri · 2006 — 2011Interacted with customers to assist with their needs and provide effective customer support.Teller
Bank Mandiri · 2003 — 2006Processed transactions and managed customer interactions at the teller station.
Skills & Expertise
Education
- Bachelor's Degree in Islamic LawSTAIS Nabire · — — 2007
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