Rupam D.
Senior Sales and Customer Relationship Manager
Open to offersNew to PlatformAbout
Rupam D. is a seasoned Sales and Customer Relationship professional with over eight years of experience across diverse sectors including Technical Support, Business Development, Retail, and Pharmaceuticals. With a demonstrated ability to build robust customer relationships and achieve sales targets, he excels in delivering exceptional customer experiences. In his role at Knackhelp Consulting Pvt. Ltd., he provides technical support, ensuring high customer satisfaction through quality service delivery. At BYJU'S, Rupam effectively managed customer relationships and achieved revenue targets through consultative selling techniques. His retail experience at W Showroom and TCNS Clothing Company Ltd. underlines his proficiency in Customer Relationship Management (CRM) and inventory management. As a Medical Representative with Elyon Pharmaceuticals Pvt. Ltd., he successfully promoted products and managed territory sales, demonstrating expertise in Sales Negotiation and Account Management. Fluent in English, Hindi, Bengali, and Assamese, Rupam is well-equipped to engage diverse clientele effectively.
Experience
Technical Support Specialist
Knackhelp Consulting Pvt. Ltd. · 2023 — PresentProvide technical support via phone, email, and chat. Troubleshoot customer issues ensuring prompt resolution. Maintain high customer satisfaction through quality support, collaborating with internal teams to enhance service delivery and documenting interactions and solutions.Business Development Associate
Think & Learn Pvt. Ltd. (BYJU'S) · 2022 — 2023Conduct product demonstrations and counselling sessions. Generate sales through consultative selling. Manage customer relationships and follow-up activities, achieving assigned revenue and performance targets while assisting customers in selecting appropriate learning solutions.Retail Sales Executive
W Showroom (Sohum) · 2019 — 2022Assist customers with product selection and purchasing decisions, consistently achieving monthly and quarterly sales targets. Maintain high standards of customer service, manage inventory support, and ensure effective showroom presentation while building relationships with repeat customers.Retail Sales Executive
TCNS Clothing Company Ltd. · 2018 — 2019Offer personalized customer service while managing sales transactions and billing processes. Assist in inventory management and merchandising to support store sales objectives and foster customer engagement.Sales Representative
TeamLease Services Ltd. (Reliance Trends) · 2018 — 2018Assist customers with product recommendations and support store operations and sales activities while maintaining customer satisfaction standards.Field Sales Representative
Maxwell Organisation · 2018 — 2018Promote educational products and services, generating leads and acquiring new customers through field visits and sales presentations.Medical Representative
Elyon Pharmaceuticals Pvt. Ltd. · 2017 — 2018Promote pharmaceutical products to healthcare professionals while managing territory sales activities. Build relationships with doctors, clinics, and pharmacies, achieving sales and coverage objectives.Medical Representative
Abbey Healthcare Pvt. Ltd. · 2016 — 2017Conduct product detailing to doctors and healthcare providers. Develop and maintain customer relationships while supporting prescription generation and business growth.
Skills & Expertise
Education
- Bachelor of Commerce (B.Com)Darrang College, Gauhati University · — — 2019
- Higher Secondary (Commerce)Institution not specified · — — 2016
- HSLCDon Bosco High School, Tezpur · — — 2014
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