Ruperto A.
Junior IT Helpdesk Technician
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Ruperto M. is an IT Helpdesk Technician with hands-on experience in the information technology and hospitality industries. At Stefanini Philippines, Ruperto provided end-user support via telephone, email, and web chat, delivered restorative technical actions, and utilized a ticketing system to resolve issues and track incidents. During an internship at The Heritage Hotel Manila, Ruperto offered technical maintenance to staff, managed computer and printer troubleshooting, oversaw network and Internet maintenance throughout the premises, and assisted in server and CCTV setups. With a Bachelor’s degree in Information Technology from the Technological University of the Philippines, Ruperto also supported multimedia production as a Multimedia Editor, managing livestreams and producing visual content for the social communication ministry. Proficient in computer software and hardware troubleshooting and committed to delivering valuable IT support, Ruperto has cultivated technical and multimedia expertise in both business and community settings.
Experience
IT Helpdesk Technician I
STEFANINI PHILIPPINES · 2025 — 2026Delivered technical end-user support through telephone, email, and web chat channels while following standard procedures for addressing end-user technical problems. Managed restoration and maintenance tasks to resolve technical issues and created as well as tracked tickets and incident calls.IT (OJT)
THE HERITAGE HOTEL MANILA · 2025 — 2025Handled maintenance for computer and printer issues affecting employees, set up TVs in hotel rooms, and performed internet troubleshooting in guest areas. Upgraded and configured software and hardware components for hotel computers, provided assistance with server installations in the server room, and received training on CCTV setup.Social Communication Ministry - Multimedia Editor
MARY QUEEN OF APOSTLES PARISH · 2021 — 2023Captured and edited photos and videos from liturgical events while producing visual materials for church announcements and catechism. Also managed livestreaming of masses on church social media accounts during the pandemic.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyTechnological University of the Philippines Manila · 2021 — 2025
- TVL – Information Communications Technology (Animation)Holy Rosary Academy of Las Pinas City · 2019 — 2021
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