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Russ R. — Mid-Level IT Support & Network Administrator from Canada

Russ R.

Mid-Level IT Support & Network Administrator

Canada 6+ years
Open to offersNew to Platform
Languages
EnglishSpanishFrench
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About

Russ O. is an experienced IT Support/Network Administrator with a proven track record in technical support and digital marketing. He has been providing tier 1 and 2 online technical support services since 2017, excelling in project management and troubleshooting within the IT sector. Russ's expertise includes administration of Windows operating systems, TCP/IP and firewall troubleshooting, and network setup. His freelance roles at Monitors Anywhere and other companies highlight his capabilities in digital marketing, including SEO, website optimization, and sales. As a Google Ads team support manager, he developed strategies and ensured effective team collaboration. Additionally, Russ has honed his skills in software and social media marketing across diverse industries. With qualifications in Cisco networking and telecommunications, he brings comprehensive technical knowledge to his customer-facing roles. Fluent in English, French, and Spanish, Russ is adept at supporting diverse client needs.

Experience

  • Tier 1 and 2 Online Technical Support

    Monitors Anywhere | Freelancer · 2017 — 2025
    Managed administrative tasks for Windows 10, 11, and Server 2016 to 2022, along with troubleshooting TCP/IP, UDP, and firewall issues. Set up and resolved network configurations, and developed FAQs and knowledge base articles.

  • Surgeons Advisor

    Freelancer · 2021 — 2022
    Oversaw daily operations, established goals and strategies, and provided support and feedback. Handled website optimization and conducted keyword research along with performance review and management.

  • Google Ads Team Support Manager

    Kallzu | Freelancer · 2017 — 2021
    Directed daily operations, set objectives and strategies, and ensured collaboration among team members. Provided support and managed performance.

  • Software Support

    Reputation Loop · 2015 — 2015
    Provided software support by troubleshooting issues and responding to queries. Developed FAQs and knowledge base articles while engaging in social media marketing.

  • Customer Support and Sales

    At&t · 2014 — 2015
    Delivered customer support and sales services, troubleshooting network connections, account access, and computer issues. Managed account creation and updates.

  • Remote Support for Network Devices

    Samsung Seca · 2011 — 2014
    Provided remote assistance for network devices including TVs, laptops, and printers. Handled setup for TVs, phones, and printers while ensuring excellent customer support. Managed complaints, warranty claims, and provided coaching along with team check-ins and performance monitoring.

Skills & Expertise

Digital MarketingIT and Networking

Education

  • Bacc 1/2
    Institution Mixte Père Foisset · 2022 — 2023
  • Technical programming
    Centu · 2011 — 2013
  • Cisco CCNA I II III IV, CCNP Route
    Itla · 2007 — 2009
  • Telecommunications
    Haititec