Russel B.
Senior Customer Service and E-Commerce Support Specialist
Open to offersNew to PlatformAbout
Russel L. is a highly experienced Customer Service and E-Commerce Support Specialist with over nine years of experience in delivering exemplary support across various sectors including retail, e-commerce, and technical support. In his current role at CorePower Yoga, he expertly manages customer interactions via email and chat to address memberships, billing issues, and technical challenges. Previously, at companies like XtendOps and Amazon, he honed his skills in resolving order concerns and improving customer satisfaction. Russel's tenure at Concentrix demonstrated his ability to provide precise CRM documentation while handling complex inquiries efficiently. With proficiency in multiple support channels and languages, including English, Tagalog, and Cebuano, Russel excels in conflict resolution and technical troubleshooting, ensuring high customer satisfaction and retention. His educational background includes studies in information technology and mechanical engineering, underscoring a robust analytical foundation.
Experience
Customer Support Representative
CorePower Yoga · 2025 — PresentProvided customer support via email and chat for memberships, class bookings, billing issues, refunds, account management, and studio policies. Assisted students with membership alterations, account credits, class pack issues, cancellations, and technical challenges related to their accounts. Managed escalations with professionalism and empathy while effectively resolving customer concerns. Ensured precise CRM documentation and timely follow-ups to enhance customer satisfaction and retention while supporting e-commerce and customer account operations per company policies.Customer Service Representative
XtendOps · 2024 — 2025Provided assistance to customers across various support channels, delivering prompt and accurate resolutions. Improved overall customer satisfaction and retention through efficient resolution of concerns. Maintained thorough and accurate documentation of customer interactions.Customer Service Representative (Retail Team)
TDCX · 2022 — 2023Supported retail customers with inquiries related to orders, technical issues, and accounts. Achieved performance metrics in customer satisfaction and call quality while ensuring delivery of positive customer experiences through effective communication and problem-solving.Customer Service Representative (Retail Team)
Concentrix · 2019 — 2022Assisted customers with concerns related to accounts and financial software support. Recognized for precision in CRM documentation and efficiency in resolution times. Offered professional support in addressing complex customer issues.Customer Service Representative (Retail Team)
Amazon · 2018 — 2019Handled customer inquiries about orders, shipping, product returns, and account issues. Provided assistance with product recommendations to enhance the online shopping experience while maintaining high customer service standards in a fast-paced environment.Customer Service Representative
Conduent · 2016 — 2018Managed customer concerns with professionalism, ensuring prompt issue resolution. Troubleshot various customer issues and escalated complex problems as required. Improved customer satisfaction through effective communication and support.
Skills & Expertise
Education
- Bachelor of Science in Mechanical Engineering (Undergraduate)University of Cebu · 2014 — 2015
- Bachelor of Science in Information Technology (Undergraduate)Cebu Institute of Technology · 2012 — 2013
- Bachelor of Science in Computer Engineering (Undergraduate)University of San Carlos – Talamban Campus · 2010 — 2012
- Secondary EducationUniversity of Southern Philippines Foundation · 2006 — 2010