Russel T.

Russel T. is an experienced Virtual Executive Assistant and Customer Service professional based in Central Luzon, Philippines. From October 2025 to February 2026, Russel supported executives with administrative support, including managing emails, schedules, and task coordination, as well as overseeing data entry and document organization to ensure smooth daily operations. Previously, Russel worked at iQor Phil INC in Angeles as a Customer Service Associate and was promoted to Team Lead, where responsibilities included email & calendar management, overseeing representatives, managing inbound and outbound calls, and delivering technical and customer support via chat. Russel utilized Google Sheets and Excel for workflow tracking and workflow improvement, trained and coached teams, resolved customer issues, and maintained a high standard of confidentiality and accuracy across administrative and client support tasks in the business process outsourcing sector.