Russell M.
Mid-Level Administrative Assistant
Open to offersNew to PlatformAbout
Russell M. is a seasoned Administrative Assistant and Business Support Specialist with 10 years of experience, specializing in executive support, customer service, and administrative operations. Graduating with a Bachelor of Science in Business Administration majoring in Marketing Management in 2016, he began his career with Lserv Corporation. Here, he played a vital role in customer relationship management for the Department of Migrant Workers, excelling in handling customer inquiries and preparing detailed reports and presentations. At PRISM+ in Singapore, he took charge of outbound communication, ensuring accurate order verification and schedule management. Russell's efforts notably reduced reporting errors by 15% and enhanced cross-department collaboration. His proficiency extends to tools such as Microsoft Office, Zendesk, Salesforce, and Google Workspace, reinforcing his capability to drive efficiency and excellence in business environments.
Experience
Business Admin
PRISM+ (Prism Tech Private Limited) · 2020 — 2026Managed daily outbound calls and emails for order verification, scheduling, and inquiry resolution. Generated and upheld accurate administrative reports and data updates, enhancing reporting accuracy through attention to detail. Facilitated collaboration across departments, contributing to improvements in process efficiency via timely completion of administrative tasks and ad hoc responsibilities.Administrative Assistant
Lserv Corporation assigned to Department of Migrant Workers · 2016 — 2021Focused on customer service, addressing complaints and inquiries through emails and phone calls while delivering excellent support.
Skills & Expertise
Education
- Bachelor of Science Business Administration Major in Marketing ManagementInstitution not specified · — — 2016
Interested in this professional?
Sign in as an employer to save this profile or invite Russell M. to a job.
Sign in as an employer