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Ruth R. from Philippines

Ruth R.

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ruth L., a seasoned professional in the field of customer service, demonstrates a strong background in managing customer interactions and resolving issues to ensure optimal client satisfaction. During her tenure at 1Aviation Groundhandling Services Corporation in the airline industry, she adeptly handled flight bookings, ticketing, and provided support on inquiries regarding baggage and schedules. Her ability in problem-solving, coupled with time management and customer relations, enabled her to maintain high standards of service. At Atlas Creative Group, Ruth transitioned from a Sales Representative to a Trainer and Chat Support, where she consistently hit sales targets, developed training materials, and supported customers through online communications. Ruth's academic background in Tourism Management from Cebu Technological University further complements her professional experiences, marking her as a proficient agent capable of enhancing customer satisfaction and operational efficiency.

Experience

  • Customer Service Agent – Airline Industry

    1Aviation Groundhandling Services Corporation · 2022 — 2025
    Assisted passengers with various airline services, including flight bookings, ticketing, and check-ins, while providing support for baggage inquiries and resolving complaints to enhance the passenger experience.
  • Chat Support

    Atlas Creative Group · 2020 — 2021
    Delivered prompt and accurate customer support via online chat, addressing inquiries, complaints, and technical issues while ensuring a high level of customer satisfaction and documenting interactions to optimize service quality.
  • Sales Representative

    Atlas Creative Group · 2019 — 2020
    Established and nurtured relationships with both new and existing clients while consistently meeting sales targets and contributing to overall revenue.
  • Trainer

    Atlas Creative Group · 2020 — 2020
    Facilitated training sessions for new employees, developing instructional materials aimed at enhancing team efficiency and overseeing trainee progress to provide performance feedback.

Skills & Expertise

Education

  • Bachelor of Science in Tourism Management
    Cebu Technological University · 2018 — 2022

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