Ryo S.
Mid-Level Customer Service Representative
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About
Ryo S. is an accomplished customer service professional with a proven track record at Telus International Philippines in Pavia, Iloilo. From April 2023 to September 2024, he excelled in quality assurance and customer satisfaction, achieving a remarkable 90% exceeding rate in both areas. His dedication earned him the CSAT Champion title twice. At DMD Publishing, Ryo served as a Chat Support Representative, where he supervised a team, maintained high-quality chat services, and monitored accurate performance metrics. He holds a background in Political Science from PHINMA University of Iloilo and brings strong skills in leadership, customer service, and decision-making to his roles. Ryo also has a history of involvement in journalism and human rights seminars, signaling his commitment to lifelong learning and community engagement.
Experience
Customer Service Representative
Telus International Philippines · 2023 — 2024Provided assistance to customers regarding suitable promotions and products, addressing their inquiries. Achieved high standards in quality assurance and customer satisfaction.Chat Support Representative
DMD Publishing · 2019 — 2020Oversaw a team while ensuring high-quality chat support. Maintained accurate performance metrics.
Skills & Expertise
Education
- Bachelor of Arts Major in Political SciencePHINMA UNIVERSITY OF ILOILO · 2014 — 2016
- UndergraduateALBERTO SORONGON SR. MEMORIAL NATIONAL HIGH SCHOOL POTOTAN ILOILO · 2013 — 2014
- Primary EducationA. MABINI ELEMTARY SCHOOL · 2007 — 2008
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