Ryo S.

Ryo S. is an experienced customer service professional who has worked predominantly in the Philippines. At Telus International Philippines, he successfully exceeded quality assurance and customer satisfaction metrics by 90%. He was recognized as a CSAT Champion twice, highlighting his proficiency in understanding and addressing customer needs through effective communication. Ryo's responsibilities included guiding customers to suitable promotions and products and efficiently resolving their inquiries. Previously, at DMD Publishing as a Chat Support Representative, he demonstrated leadership skills by supervising a team and ensuring high-quality chat support standards. Academically, he has a background in Political Science from Phinma University of Iloilo and holds various certifications and participation in journalism and human rights trainings. His key skills include leadership, customer service, and decision making, supported by a robust foundation in communication and adaptability.