Sahed K.

Sahed K. is a proficient Email & Chat Support Executive with experience in customer service at Genex Infosys Ltd. in Bangladesh, where he managed customer inquiries professionally through email and live chat in 2025. His role involved providing timely and accurate responses to customer queries, maintaining clear communication to ensure customer satisfaction, assisting in the resolution of basic issues, and escalating complex cases when necessary. Sahed has developed strong communication and typing skills, alongside a solid foundation in customer service. With a sales-oriented mindset, he possesses strong verbal communication and active listening skills, proficiently handling CRM tools and adept in digital design using Adobe tools such as Illustrator and Photoshop. Sahed holds a Higher Secondary Certificate in Science with a perfect GPA from Chandpur Govt. College and values continuous learning and professional development.